According to the Times Higher Education analysis of the latest NSS data, students are more satisfied than they’ve ever been.
For universities in England, students’ overall satisfaction rate rose slightly from 81 per cent last year to 82 per cent, while satisfaction scores in six specific areas, including teaching, assessment and academic support, also all increased. Students are most satisfied with the teaching they receive, with 83 per cent reporting general satisfaction. But satisfaction with “assessment and feedback” remained lower than in other areas, at 64 per cent. Minister for Students Delyth Morgan said: “The continued high level of satisfaction is a welcome testament to the quality of the teaching and learning experience in this country.”
But is this really telling us very much about the real quality of the student experience? Especially when you note the following:
The top UK satisfaction score of 96 per cent went to the University of Buckingham, a private institution. Vice-chancellor Terence Kealey said: “This is the third year that we’ve come top because we are the only university in Britain that focuses on the student rather than on government or regulatory targets. Every other university should copy us and become independent.”
I’m sure students at Buckingham have a distinctive experience but the reasons for this result are perhaps a bit more complicated than suggested here. Still, the NSS does at least provide much-needed fodder (or core data on the quality of the student experience) for the league table compilers.
The full data is available from Hefce. The THE rankings are as follows: