One from earlier this year
The Imperfect University: Some people really don’t think much of administrators
Last year I wrote a piece for Times Higher Education on the problem with the term “back office” and the often casual, unthinking use of it in order to identify a large group of staff who play a key role in the effective running of universities but who are the first to be identified for removal or outsourcing in financially challenging times. But what do we mean by the back office?
In a university context, it is generally taken to mean those staff who are neither engaged in teaching or research nor involved in face-to-face delivery of services to students. So they might be, for example, working in IT, human resources, finance or student records. Or they might be the people who maintain the grounds, administer research grants or edit the website.
Too often, their somewhat anonymous roles mean…
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